Frequently Asked Questions

1. How long does a typical PAC integration project take?
While every environment is unique, most mid-sized hospital deployments go live within 12–16 weeks. The schedule typically breaks down as follows: 2 weeks for discovery and requirements gathering, 4–6 weeks for interface development and configuration, 2–3 weeks for validation testing, 1 week for user training, and a final 1–2 weeks for phased cut-over. Larger multi-facility networks or complex migrations that involve multi-vendor archives can extend the timeline to 20 weeks, but we drive efficiencies through parallel workstreams and pre-built interface accelerators.

2. Will my clinicians lose access to images during migration?
No. We employ a dual-archive, read-only strategy that maintains continuous access to historical images and reports. During migration, your legacy PAC remains online in read-only mode while new examinations are routed to the modernized archive. Once data integrity is verified—using checksum validation, point-in-time comparison, and radiologist spot checks—we update routing tables so that all queries point to the consolidated archive. This ensures diagnostic continuity, eliminates duplicate work, and satisfies regulatory requirements for data retention.

3. Do you support both on-premise and cloud PAC systems?
Yes. We design, deploy, and manage integrations across on-prem, private cloud, public cloud, and hybrid ecosystems. For on-premise deployments, we integrate with your existing VMware or Hyper-V infrastructure, optimizing storage tiers and ensuring disaster-recovery replication. For cloud or hybrid models, we leverage AWS HealthLake Imaging, Azure Healthcare APIs, or Google Cloud Healthcare Data Engine to deliver elastic scaling, pay-as-you-go cost models, and built-in redundancy. Our architects are certified across all three major public clouds.

4. How do you ensure HIPAA and PHIPA compliance?
Compliance is baked into every phase of our SDLC. We perform a formal Privacy & Security Risk Assessment (based on NIST 800-66 and ISO 27799) at project kickoff. All data in transit is encrypted with TLS 1.3, and data at rest uses AES-256. Role-based access controls (RBAC) map directly to clinician and radiologist privileges, while audit logs are streamed to a secure, immutable SIEM for 6–10 years depending on jurisdictional mandates. Annual penetration tests and quarterly vulnerability scans are part of our managed-services bundle, helping you demonstrate continuous compliance during HIPAA or PHIPA audits.

5. What level of post-go-live support is included?
Every integration includes 30 days of hyper-care support featuring 24 × 7 monitoring, response within 15 minutes for critical incidents, and daily health-check reports delivered to your IT leadership. After hyper-care, you can opt for our managed-services contract, which provides Tier-1 to Tier-3 support, quarterly optimization reviews, software patching, and annual disaster-recovery drills. Our mean time to resolution (MTTR) averages 42 minutes for P1 incidents, giving you confidence that clinical operations remain uninterrupted.

6. Can you integrate PAC data into analytics platforms?
Absolutely. We expose RESTful and FHIR-based APIs as well as direct database views for popular BI tools like Power BI, Tableau, and Qlik. Our data-pipeline architects implement ETL processes—complete with de-identification, delta loading, and data-quality dashboards—so you can track modality utilization, turnaround times, and radiologist productivity in near real-time. Advanced deployments can stream DICOM metadata to machine-learning frameworks, enabling AI-driven insights such as predictive workload balancing or anomaly detection.