Accelerate patient access, reduce administrative delays, and improve care coordination with an end-to-end digital referral workflow designed for hospitals, clinics, and multispecialty networks.
Referral delays and communication gaps continue to slow down patient care across healthcare systems. Cabot’s Referral Management Solutions help organizations streamline the entire referral lifecycle from intake and triage to scheduling, communication, and completion so patients reach the right provider faster and with fewer operational bottlenecks.
Managing a high volume of referrals coming in from hospitals, providers, EHRs, faxes, or calls can quickly overwhelm manual systems. A referral platform consolidates and streamlines these sources into a single, manageable workflow—reducing errors and freeing up staff time.
Different teams follow different steps, forms, and timelines, which creates unnecessary variation, slows down referrals, and increases the chances of miscommunication between staff and providers.
Without a centralized system, it's difficult to track whether referrals were accepted, rejected, or left pending—and why. Referral platforms offer clear tracking and reporting tools to improve transparency and accountability across partner networks.
When patients are matched to the wrong facility or experience delayed care transitions, the risk of readmission increases. A referral management tool helps ensure timely, appropriate placements that support recovery and lower rehospitalization rates.
With increased pressure to demonstrate performance and compliance, having detailed, time-stamped records of every referral interaction becomes essential. A referral management platform supports audit readiness and enhances care quality documentation.
Manual data entry, follow-up calls, and fax-based referrals slow down the patient intake process. Software automates intake workflows, speeding up the transition from referral to placement.
Instead of relying on staff to confirm insurance manually, the system uses APIs to check patient coverage in real-time—minimizing back-and-forth and eliminating uncertainty.
Referral details from various channels (EHRs, forms, fax, phone) are organized into one view, giving teams a single source of truth for decision-making.
Built-in messaging and status tracking ensure admissions, care managers, and external partners are aligned—without needing to chase down updates.
Get a full picture of incoming, pending, and placed referrals. This improves coordination and planning across departments and facilities.
By automating routine tasks like form processing and eligibility checks, staff can focus more on patient needs and less on paperwork.
Minimized delays mean patients move between settings faster—whether from hospital to rehab or between PAC providers—reducing gaps in care.
The system maintains detailed records of actions taken, staff involved, and referral outcomes—helping meet audit requirements and improving traceability.
Analytics dashboards help identify bottlenecks, referral trends, and areas for improvement—supporting continuous operational enhancements.
Workflows can be customized to match your current processes—whether centralized or decentralized, single-site or multi-facility.
Cabot’s referral management platform replaces paper faxes, spreadsheets, and phone calls with end-to-end digital workflows that automate intake, verify insurance eligibility in seconds, and surface real-time bed availability cutting placement delays from days to minutes.
The software uses intelligent data extraction and routing rules to eliminate manual data entry and back-and-forth calls. Coordinators receive a single, actionable view and can approve or redirect referrals up to 50 % faster.
Yes. Cabot engineers build HL7 / FHIR interfaces and proprietary connectors, enabling two-way data exchange with Epic, Cerner, PointClickCare, CarePort, NaviHealth, and other systems you rely on.
Absolutely. End-to-end encryption, role-based access, audit logs, and optional HITRUST-certified hosting keep protected health information safe and audit-ready.
The platform ensures every referral is captured, tracked, and routed correctly. Automated reminders, clear status visibility, and better provider-to-provider communication help keep referrals from going unaddressed or lost reducing leakage and improving continuity of care.
You’ll track referral volume, acceptance rates, average time-to-placement, payer mix, and leakage, with drill-downs by facility or coordinator for continuous workflow optimisation.
