AI-Powered Voice Agents for Alberta Healthcare

Conversational AI that manages patient calls, bookings, and triage—securely and around the clock.

AI Voice Technology Tailored for Alberta Hospitals

Alberta’s healthcare system is world-class, yet phone lines remain a bottleneck. Missed calls, long hold times, and repetitive triage questions frustrate patients and overwork clinical staff. Cabot’s AI-powered voice agents bring immediate relief. Built on advanced natural-language processing and trained on Canadian clinical terminology, our solution can answer routine inquiries, verify health card numbers, and route urgent cases to human nurses—all within seconds.

Our Technology Stack

NLP Engines
Google Dialogflow CX, Amazon Lex, Rasa

Voice SDKs
Twilio Voice, SignalWire, Voximplant

Cloud Platforms
AWS Canada Central, Google Cloud Montréal, Azure Canada Central

Integration APIs
HL7 FHIR, REST, SOAP, GraphQL

Databases
PostgreSQL, MongoDB, DynamoDB

Analytics
Looker, Tableau, Power BI

Security
AES-256, TLS 1.3, OAuth 2.0

Telephony
SIP, WebRTC, PRI

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Why Choose Cabot as Your Voice AI Partner

Cabot is more than a technology vendor; we are a healthcare transformation partner with boots on the ground in Alberta. Our product team includes former AHS clinicians and telecom engineers who understand both the clinical nuances and infrastructure constraints of Canadian hospitals. We host data exclusively in AWS Canada Central, leverage AES-256 encryption, and undergo annual PHIPA and SOC 2 Type II audits. Our flexible API layer connects to Epic, Meditech, Telus CHR, and legacy on-prem PBX systems, enabling you to modernize without ripping and replacing existing investments.

Implementation is rapid. Most facilities go live in under eight weeks thanks to our proven deployment playbook: Discovery workshops, conversational design, sandbox testing, and phased roll-outs by ward or service line. Once in production, our managed-AI-operations team monitors intent accuracy, tunes NLP models, and provides monthly compliance reports. Results speak for themselves: Grey Nuns Community Hospital reduced average call wait times from 9 minutes to under 60 seconds, while Foothills Medical Centre automated 82 % of routine prescription calls—freeing pharmacists for direct patient care.

When you choose Cabot, you gain a partner committed to continuous improvement, local regulatory expertise, and measurable clinical impact.

Our Proven Implementation Process

  1. Discovery: Identify pain points, KPIs, and compliance requirements.
  2. Design: Create conversation flows, persona voices, and escalation logic.
  3. Build: Develop NLP models, integrations, and security layers.
  4. Pilot: Launch in a single department to validate accuracy and adoption.
  5. Scale: Roll out across units, sites, or the entire health system.
  6. Optimize: Continuous monitoring, model tuning, and quarterly value reviews.

Our Industry Experience

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Healthcare

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Ecommerce

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Fintech

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Travel and Tourism

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Security

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Automobile

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Stocks and Insurance

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Restaurant

Speak to a Healthcare AI Consultant

FAQ

  1. What languages do your voice agents support?
    • We currently support English, French, Punjabi, Tagalog, Mandarin, and Spanish. Additional languages can be added within two weeks thanks to our adaptable NLP pipeline.
  2. How secure is the solution?
    • Data is encrypted in transit (TLS 1.3) and at rest (AES-256). We perform annual PHIPA audits, follow SOC 2 controls, and host exclusively in Canada Central regions.
  3. Can we start small?
    • Absolutely. Many clients begin with after-hours coverage or a single clinic, then expand once ROI is proven.
  4. How does pricing work?
    • Pricing is usage-based with a flat platform fee plus per-minute call handling. Volume discounts apply for regional health networks.
  5. Will staff lose jobs?
    • No—our goal is augmentation. By automating repetitive calls, clinical staff gain more time for complex, high-value patient interactions.