AI-Powered Voice Agents for Brazilian Healthcare

Conversational AI solutions that enhance clinical workflows, improve patient engagement, and respect ANVISA & LGPD compliance.

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Transforming Healthcare Communication With Voice-First AI

Brazil’s dynamic healthcare ecosystem from bustling public hospitals to specialized private clinics relies on fast, accurate communication. Yet frontline teams often juggle outdated IVR menus, overflowing call centers, and manual data entry. Cabot’s AI-powered voice agents solve these pain points by bringing natural, Portuguese-speaking conversation to every touchpoint.

Built on advanced speech recognition and large-language models, our voice solutions route incoming calls, capture patient symptoms hands-free, provide medication reminders, and integrate securely with EHRs such as MV, Tasy, and Epic. Clinicians gain back valuable consultation time, while patients receive 24/7, culturally attuned assistance that boosts satisfaction and adherence.

From proof-of-concept to nationwide deployment, Cabot partners with hospitals, telemedicine providers, insurers, and pharmaceutical companies to streamline operations and elevate the standard of care across Brazil.

Our Technology Stack

Speech Recognition Engines
Google Cloud Speech-to-Text, Amazon Transcribe Medical, Microsoft Azure Speech

NLP & LLM Frameworks
Dialogflow CX, Rasa, OpenAI GPT-4, spaCy

Cloud Platforms
AWS, Microsoft Azure, Google Cloud Platform

Telephony & Messaging
Twilio, Infobip, WhatsApp Business API, SIP

Databases
PostgreSQL, MongoDB, Amazon RDS, Firestore

Security & Compliance
Vault, AWS KMS, Azure Key Vault, ISO 27001 Controls

DevOps & Monitoring
Docker, Kubernetes, Terraform, Prometheus, Grafana

Analytics & BI
Power BI, Looker Studio, Tableau, ELK Stack

Integration Standards
FHIR, HL7, RESTful APIs, Webhooks

Frontend Frameworks
React, Vue.js, Angular

Authentication
OAuth 2.0, OpenID Connect, SAML

Testing & QA
Postman, Selenium, Jest, PyTest

Transform your patient experience with conversational AI.

Why Partner With Cabot for Voice-First Healthcare Innovation?

Cabot brings over a decade of digital-health engineering expertise to the Brazilian market, pairing local domain insight with global best practices. Our multidisciplinary teams consist of conversational designers, linguists, certified cloud architects, and healthcare compliance specialists. Together, we craft voice agents that balance intuitive user experience with iron-clad security.

We follow a collaborative discovery process, mapping clinical workflows and patient journeys to ensure each interaction delivers measurable value. Our agile methodology allows rapid iteration and integration with hospital systems, CRMs, and call-center software. Post-launch, Cabot provides 24/7 monitoring, analytics, and optimisation services so your voice agents evolve alongside regulations and user expectations.

With successful deployments for telehealth triage, chronic-disease management, and medication adherence programs, Cabot has proven its capability to cut operational costs, reduce clinician burnout, and improve health outcomes. Partner with us to future-proof your organisation and set a new benchmark for patient-centred care in Brazil.

Our Proven Implementation Process

  1. Discovery & Alignment – We interview stakeholders, map patient journeys, and define success metrics.
  2. Design Sprint – Rapid prototyping of voice flows, persona, and tone validated with real users.
  3. Development & Integration – Build AI models, connect EHRs, and establish secure cloud infrastructure.
  4. Compliance Review – Conduct LGPD, ANVISA, and security assessments; create documentation.
  5. Pilot & Iterate – Launch in a controlled environment, gather feedback, refine conversations.
  6. Full Deployment – Roll out across locations with training, monitoring, and escalation protocols.

Our Industry Experience

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Healthcare

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Ecommerce

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Fintech

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Travel and Tourism

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Security

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Automobile

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Stocks and Insurance

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Restaurant

Schedule a consultation with our healthcare voice experts today.

Connect with Our Team

FAQ

Below are some of the most common questions we receive from healthcare organisations in Brazil.

  1. How accurate is the voice agent’s understanding of Brazilian Portuguese medical terms?
    • Our models are trained on large corpora of Brazilian Portuguese, including regional dialects and specialised medical vocabulary. Ongoing machine-learning pipelines continuously improve accuracy as the system learns from new interactions.
  2. Is patient data safe and LGPD compliant?
    • Yes. We implement data-minimisation, encryption at rest and in transit, role-based access control, and detailed audit logs. Our compliance team ensures adherence to compliance.
  3. Can the voice agent integrate with our existing EHR or HIS?
    • Absolutely. We provide custom API connectors and HL7/FHIR adapters for popular systems such as MV, Tasy, and Epic, enabling real-time data exchange with minimal disruption.
  4. What is the typical implementation timeline?
    • A pilot can be launched in 8–12 weeks, depending on project scope and integration complexity. Full-scale deployment follows after successful validation and optimisation.
  5. How is ongoing support handled?
    • We offer tiered support packages, including 24/7 monitoring, proactive maintenance, SLA-based response times, and continuous model updates to keep your voice agent performing at peak efficiency.
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