AI-Powered Voice Agents for Healthcare in Calgary

Transform patient engagement and streamline hospital workflows with secure, HIPAA-compliant AI voice agents built for Calgary healthcare.

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Reimagining Patient Interaction Through Conversational AI

Calgary’s healthcare landscape is evolving rapidly, and so are patient expectations. Today’s clinicians and administrators juggle increasing caseloads, stringent compliance requirements, and the demand for personalized care. Cabot’s AI-powered voice agents provide an intelligent, always-on extension of your care team. From answering appointment inquiries to triaging symptoms and routing calls, our solutions offload repetitive tasks so your staff can focus on what matters most—delivering exceptional care.

Built on advanced natural language processing, our voice agents understand medical terminology, local nuances, and patient intent with remarkable accuracy. They integrate seamlessly with leading EHRs, scheduling platforms, and billing systems to offer real-time information without compromising privacy. Whether your organization is a bustling hospital in downtown Calgary or a specialized clinic in Okotoks, our scalable, cloud-based platform adapts to your unique workflows and compliance mandates, including PHIPA and HIPAA.

With Cabot, you gain more than technology—you gain a strategic partner. Our cross-functional team of AI engineers, healthcare consultants, and UX designers collaborates with your stakeholders to map patient journeys, identify high-impact voice touchpoints, and configure automated conversations that sound natural and empathetic. The result? Reduced call-center loads, shorter wait times, higher patient satisfaction, and measurable ROI.

Our AI Voice Agent Solutions

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Virtual Reception & Scheduling

Automated call handling, appointment booking, reminders, and cancellations that integrate with your existing scheduling software.

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Intelligent Nurse Triage

Clinical decision-tree–based voice triage directs patients to the appropriate level of care, reducing ED overcrowding and phone wait times.

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Discharge Follow-Up Calls

Automated post-discharge check-ins that monitor symptoms, medication adherence, and patient satisfaction, triggering alerts when escalation is needed.

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Medication Refill Automation

Voice agents capture refill requests, verify eligibility, and route approvals to pharmacists, accelerating turnaround and boosting patient compliance.

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Billing & Insurance Queries

AI-powered calls clarify coverage, explain statements, and collect payments, reducing administrative burden on finance teams.

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Pre-Visit Screening

Automated symptom screening and questionnaire completion prior to appointments, ensuring preparedness and reducing in-clinic delays.

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Chronic Care Check-Ins

Scheduled voice calls monitor chronic conditions, collect vitals via patient input, and escalate anomalies to care teams instantly.

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Lab Result Notifications

Secure, personalized voice notifications notify patients of lab results and guide them through next steps, boosting engagement.

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Staff Assist Line

Internal voice assistant for clinicians to access patient data, dictation, and task lists hands-free, improving efficiency on the floor.

Our Technology Stack

Speech Recognition Engines
Google Cloud Speech-to-Text, Amazon Transcribe, Microsoft Azure Speech

Natural Language Processing
Dialogflow CX, Rasa NLU, IBM Watson Assistant

Telephony & VoIP
Twilio Voice, Genesys Cloud, Cisco Webex Calling

EHR Integrations
Epic FHIR APIs, Cerner Ignite, MEDITECH Expanse APIs

Cloud Platforms
AWS, Google Cloud Platform, Microsoft Azure

Security & Compliance
OAuth 2.0, JWT, AES-256 Encryption

Data Analytics
BigQuery, Power BI, Tableau

CI/CD & DevOps
GitHub Actions, Jenkins, Docker Kubernetes

Monitoring & Logging
New Relic, Prometheus, ELK Stack

Languages & Frameworks
Python, Node.js, Go

Testing Frameworks
PyTest, Mocha, Postman

AI Model Hosting
SageMaker, Vertex AI, Azure ML

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Why Partner with Cabot for Voice-First Healthcare Innovation?

Choosing the right technology partner for your hospital or clinic is mission-critical. At Cabot, we combine deep healthcare domain expertise with cutting-edge artificial intelligence to deliver voice solutions that genuinely make a difference. Our team understands the nuances of clinical workflows, regulatory compliance, and the human factors that underpin compassionate care. We don’t just implement technology—we co-create experiences that feel natural to patients and staff alike.

Every Cabot voice agent is trained on medically vetted conversational models, ensuring accurate triage and reliable information dissemination. We leverage industry-leading NLP engines, custom intent libraries, and context-aware dialogue management to replicate the reassuring tone of a seasoned healthcare professional. Security is never an afterthought; our solutions feature advanced encryption, secure authentication, and continuous monitoring to maintain PHIPA and HIPAA compliance.

Beyond deployment, we provide ongoing optimization powered by real-world usage data. Our analytics dashboards surface actionable insights—common patient pain points, peak call times, and satisfaction scores—empowering administrators to refine processes and elevate care. From concept to continuous improvement, Cabot stands beside Calgary’s healthcare leaders, driving innovation, improving outcomes, and building resilient systems for the future.

Our Proven 5-Step Implementation Process

  1. Discovery & Alignment
    We begin by understanding your organizational goals, patient demographics, and existing technology stack.
  2. Use-Case Prioritization
    Through workshops with clinicians and administrators, we identify high-impact voice interactions and define success metrics.
  3. Custom Design & Development
    Our AI engineers build and train voice models, integrate with EHRs and telephony, and configure workflows tailored to your needs.
  4. Pilot & Validation
    We deploy a controlled pilot, gather user feedback, and validate accuracy, compliance, and user satisfaction.
  5. Scale & Optimize
    Post-launch, we monitor performance dashboards, fine-tune dialogues, and expand functionalities as your requirements grow.

Our Industry Experience

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Healthcare

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Ecommerce

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Fintech

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Travel and Tourism

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Security

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Automobile

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Stocks and Insurance

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Restaurant

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FAQ

Below are answers to the questions we hear most often from Calgary’s healthcare leaders.

  1. How secure are Cabot’s voice agents?
    • All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
    • We adhere to both HIPAA and PHIPA standards, with regular third-party audits.
    • Role-based access controls ensure that only authorized personnel can view patient information.
  2. Can the voice agent integrate with our existing EHR?
    • Yes. We have pre-built connectors for Epic, Cerner, MEDITECH, and other leading systems.
    • Our integration team handles API mapping and testing to avoid workflow disruption.
  3. What languages does the system support?
    • Out of the box: English and French.
    • Add-on language packs: Punjabi, Mandarin, Tagalog, Spanish, and more.
    • Custom language training is available upon request.
  4. How long does deployment take?
    • Typical pilots go live within 6-8 weeks.
    • Full-scale rollouts vary based on integration complexity but average 12-16 weeks.
  5. What kind of ROI can we expect?
    • Clients report up to 40% reduction in call-center costs within six months.
    • Patient satisfaction scores improve by an average of 25%.
    • Administrative staff regain 15–20 hours per week for higher-value tasks.
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