Our Impact Across Mexico’s Healthcare Ecosystem
For more than a decade, Cabot has collaborated with hospitals, community clinics, diagnostic laboratories, and telemedicine innovators throughout Mexico to modernize patient engagement with AI-driven voice technology. From bustling metropolitan centers like Mexico City and Monterrey to rural outreach programs in Chiapas and Oaxaca, our solutions bridge linguistic, cultural, and infrastructural gaps.
By automating inbound and outbound calls, our voice agents shoulder repetitive administrative tasks such as appointment scheduling, lab result notifications, medication reminders, and post-discharge follow-ups. The result is up to a 40 % reduction in call-center costs and a 28 % decrease in appointment no-shows, all while elevating average patient satisfaction scores to 4.7/5.
In collaboration with a leading private hospital network, we deployed an AI triage line that cut nurse call volume by 35 % within three months, freeing clinical staff to focus on complex cases. In Cancún, a home-care provider leveraged our bilingual bots to monitor chronic patients, achieving a 22 % improvement in medication adherence. Each implementation is rigorously tested for compliance with NOM-004-SSA3 and HIPAA, ensuring data security and patient trust.
This proven track record underscores our commitment to delivering measurable value and sustainable innovation for healthcare organizations across Mexico.
