AI-Powered Voice Agents for Healthcare in Montreal

24/7 intelligent voice assistants that streamline patient communication and reduce staff workload.

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Transform Patient Communication with Conversational AI

In today’s value-based care landscape, every missed call can translate into lower patient satisfaction, longer wait times, and lost revenue. Our AI-powered voice agents give Montreal healthcare organizations a competitive edge by handling routine phone interactions—appointment scheduling, prescription refill requests, billing inquiries, and after-hours triage—while maintaining the empathy and compliance standards your patients expect.

Built on advanced natural-language understanding and trained on Canadian French and English medical terminology, our solution delivers human-like conversations, seamlessly integrates with your existing EHR and contact-center platforms, and scales instantly during seasonal surges.
Whether you need a fully autonomous agent or a co-pilot that supports live staff, we design, deploy, and continuously optimize the experience—so you can focus on delivering exceptional care.

Our Technology Stack

Speech Recognition
Google Cloud Speech-to-Text, Amazon Transcribe Medical, Nuance Dragon Medical

NLU & Dialogue
Dialogflow CX, Rasa, IBM Watson Assistant, Azure Language Studio

Telephony
Twilio, Vonage, Cisco CUCM, Genesys Cloud

Integrations
HL7, FHIR, MEDITECH Expanse, Epic Bridges, Cerner Millennium

Security
AES-256 Encryption, OAuth 2.0, OpenID Connect, SOC 2 Type II Controls

Cloud & Hosting
AWS Canada (Central), Azure Canada Central, Google Cloud Montréal

Analytics
Google BigQuery, Looker Studio, Power BI, Kibana

DevOps
Docker, Kubernetes, Terraform, GitHub Actions

Testing & QA
Postman, Selenium, Jest, JMeter

Monitoring
Prometheus, Grafana, Datadog, New Relic

Compliance Tools
OneTrust, Vanta, AWS Artifact, Azure Compliance Manager

AI Model Governance
MLflow, Kubeflow, AWS SageMaker Model Monitor

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Why Partner with Cabot for Voice AI in Healthcare?

Cabot has spent more than a decade engineering secure, intuitive digital solutions exclusively for the healthcare sector. Our Montreal-based team of data scientists, speech engineers, and clinical informaticists combines deep technical expertise with a nuanced understanding of Canadian healthcare regulations and patient expectations.

  1. Healthcare-First Approach: 90% of our portfolio involves hospitals, specialty clinics, or health tech startups—so we speak your language from day one.
  2. End-to-End Delivery: From conversational design and telephony integration to user-acceptance testing and staff training, everything is handled in-house.
  3. Proven ROI: Clients report a 3–6 month payback period thanks to reduced call-center costs and improved patient throughput.
  4. Continuous Optimization: Post-launch, we monitor every interaction, tune intents, and update language models to maintain accuracy above 95%.
  5. Local Presence, Global Scale: Our team sits in downtown Montreal, yet our cloud infrastructure spans multiple Canadian zones for redundancy and data residency.
Choose Cabot to transform patient engagement without compromising security, compliance, or the human touch.

Our Proven 5-Step Implementation Process

  1. Assessment & Goal Setting – We analyze your current call workflows, KPIs, and integration points.
  2. Conversation Mapping – Joint workshops to craft patient-centric dialog trees and escalation protocols.
  3. Build & Integrate – Voice agent development, EHR/telephony connectors, and security hardening.
  4. Pilot Launch – Limited go-live in one department; gather feedback, optimize intents.
  5. Full Roll-Out & Support – Scale across facilities with ongoing performance monitoring and training.

Our Industry Experience

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Healthcare

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Ecommerce

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Fintech

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Travel and Tourism

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Security

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Automobile

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Stocks and Insurance

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Restaurant

See it in action

Connect with Our Team

FAQ

  1. How quickly can we deploy a voice agent in our hospital?
    Most clients complete pilot deployment within 8–10 weeks, including integration and staff training.
  2. Is the solution bilingual out of the box?
    Yes. Our models are trained in Canadian French and English, allowing seamless language switching based on caller preference.
  3. How do you ensure PHIPA/HIPAA compliance?
    We use end-to-end encryption, data residency in Canada, access controls, and maintain audit logs for every interaction.
  4. Can the agent handle complex triage questions?
    For clinical triage, the agent collects structured symptom data and escalates to a nurse or physician per your protocol.
  5. What does ongoing support look like?
    You receive 24/7 monitoring, monthly performance reviews, and quarterly compliance audits included in our managed-service plan.
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