AI-Powered Voice Agents for Healthcare in California

Conversational AI that streamlines patient calls, boosts staff productivity, and elevates the California care experience.

Get Started

Transforming Care with Intelligent, Compliant Voice Automation

California’s fast-paced healthcare ecosystem faces unprecedented pressure—from staffing shortages and rising patient expectations to strict regulatory mandates. Our AI-powered voice agents are purpose-built to help hospitals, clinics, and medical groups overcome these challenges. By understanding natural language in both English and Spanish, the agents can:

  • Answer and triage inbound calls 24/7
  • Schedule, confirm, or reschedule appointments directly in the EHR
  • Provide medication reminders and post-discharge instructions
  • Collect insurance details and verify eligibility in real time
  • Escalate urgent cases to live staff with full context

Powered by HIPAA-compliant conversational AI, our solutions reduce average call-handling time by up to 40 %, slash no-show rates, and free clinicians to focus on what matters most—delivering outstanding patient care.

Our Technology Stack

Voice AI & NLP
Google Dialogflow CX, Amazon Lex, Microsoft LUIS

Telephony Integration
Twilio, Vonage, Cisco UCM

EHR Connectors
Epic FHIR, Cerner HL7, MEDITECH Expanse

Cloud Hosting
AWS HealthLake, Azure Health Data Services, Google Cloud HIPAA

Security & Compliance
Okta, Datadog Audit, HITRUST certifications

Analytics & BI
Tableau, Power BI, Looker

Book a 30-Minute Demo

Why Partner with Cabot for Voice AI

Cabot has spent over a decade engineering healthcare technologies that balance cutting-edge innovation with uncompromising compliance. Our California-based team includes clinical workflow analysts, AI scientists, and security experts who understand the nuances of local regulations such as CCPA, Medi-Cal billing, and OSHPD standards.

We don’t believe in one-size-fits-all bots. Instead, we craft bespoke voice experiences trained on your call recordings, appointment protocols, and triage guidelines. The result is an agent that sounds like your brand, follows your policies, and integrates with your existing tech stack—from EHRs and CRM systems to nurse-call platforms.

Implementation is a breeze. Our white-glove onboarding includes stakeholder workshops, user acceptance testing, and staff training. Post-launch, you’ll receive continuous model tuning, quarterly compliance audits, and 24/7 support from a dedicated success manager. It’s why leading health systems from San Diego to Sacramento trust Cabot to handle millions of critical patient interactions each year.

Our Proven Implementation Process

  1. Discovery & Compliance Mapping
    We analyze your call workflows, integration points, and regulatory requirements.
  2. Custom Model Training
    Using historical call data, we train intent models and create clinically vetted conversation flows.
  3. Seamless Integration
    Secure APIs connect to your EHR, telephony, and CRM systems with zero downtime.
  4. Pilot & Optimization
    We launch in a controlled environment, gather feedback, and refine until KPIs are met.
  5. Full Rollout & Support
    Scale across departments with 24/7 monitoring, compliance audits, and continuous upgrades.

Our Industry Experience

volunteer_activism

Healthcare

shopping_cart

Ecommerce

attach_money

Fintech

houseboat

Travel and Tourism

fingerprint

Security

directions_car

Automobile

bar_chart

Stocks and Insurance

flatware

Restaurant

Talk to an AI Healthcare Specialist

Connect with Our Team

FAQ

Below are answers to the questions we hear most from California healthcare leaders considering AI voice automation.

  1. What makes your voice agents HIPAA-compliant?
    • Data Encryption: All PHI is encrypted in transit and at rest.
    • Access Controls: Role-based permissions restrict who can view call transcripts.
    • Audit Trails: Every interaction is logged for compliance reviews.
  2. Can the agent integrate with our existing EHR and telephony systems?
    • Yes—our platform offers out-of-the-box connectors for Epic, Cerner, MEDITECH, Cisco, Avaya, and more.
    • We also provide custom API development for proprietary systems.
  3. How quickly can we go live?
    • Typical pilot deployments take 4–6 weeks, including discovery, training, and testing.
    • Full rollouts across multiple sites can be completed within 90 days.
  4. Will patients know they’re speaking with AI?
    • Our agents introduce themselves as virtual assistants and are designed for transparency.
    • Patients can request a human at any time, and live transfer occurs instantly.
  5. What ROI can we expect?
    • Clients report up to 30 % reduction in call center costs.
    • No-show rates drop by 25–40 % with automated reminders.
    • Patient satisfaction scores improve due to decreased wait times.
Overview
Services
Our Values
Clients