AI-Powered Voice Agents for Canadian Healthcare

Conversational AI that lightens clinical workloads, boosts patient satisfaction, and meets Canada’s strict privacy laws.

Elevating Canadian Healthcare with Voice-Driven AI

Cabot designs and delivers PHIPA- and PIPEDA-compliant AI voice agents that let clinicians, staff, and patients communicate naturally—hands-free and in real time. From automating triage calls in Vancouver to transcribing encounter notes in Toronto, our solutions cut charting time, shrink call-centre queues, and improve outcomes across Canada’s diverse healthcare landscape.

Powered by advanced speech recognition, natural-language understanding (NLU), and generative AI, our voice agents accurately handle Canadian medical terminology in both English and French. Seamless integrations with major EHRs such as MEDITECH Expanse, Telus Health PS Suite, and Epic allow data to move securely without duplicate entry.

Health systems, family practices, and provincial telehealth lines partner with Cabot to achieve:

  • 35 % reduction in incoming call volumes at community clinics
  • Up to 30 % faster completion of encounter documentation
  • Significant improvements in CIHI-reported patient experience scores

With end-to-end encryption, Canadian data residency options, and 24/7 bilingual support, Cabot is reshaping how Canada’s healthcare professionals converse—one secure interaction at a time.

Our Technology Stack

Speech Recognition
Amazon Transcribe Medical, Google Healthcare Speech-to-Text, Nuance Dragon Medical

NLU & Conversational AI
Dialogflow CX, Rasa, Microsoft LUIS, OpenAI GPT-4

Programming Languages
Python, Node.js, Java, C#

Cloud Platforms
AWS Canada Central, Azure Canada Central/East, Google Cloud Montréal/Toronto

Integration Standards
FHIR, HL7 v2/v3, SMART on FHIR, OAuth 2.0

Databases
PostgreSQL, MongoDB, Amazon RDS

DevOps & CI/CD
Docker, Kubernetes, Jenkins, GitHub Actions

Security
AWS KMS, Azure Key Vault, HashiCorp Vault

Analytics & Monitoring
Elastic Stack, Grafana, Prometheus

Testing Frameworks
PyTest, Jest, Postman, Selenium

Telephony & IVR
Twilio, Amazon Connect, Cisco UCCE

Compliance & Audit
Vanta, Splunk, ThreatStack

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Why Canadian Providers Choose Cabot

For more than a decade, Cabot has partnered with healthcare organisations across Canada—from regional health authorities in British Columbia to academic centres in Québec—to deliver secure, high-impact digital health solutions.

Our multidisciplinary teams include AI engineers, certified HL7/FHIR integrators, clinical informaticians, and UX researchers fluent in both official languages. We start every project by mapping your current workflows, identifying pain points, and co-designing conversation flows that reflect real patient and provider journeys.

Security is woven into every layer: data encryption in transit and at rest, Canadian data residency options, SOC 2 Type II compliance, and routine penetration testing ensure your voice solution stands up to the most rigorous audits.

Cabot’s proprietary accelerators, Canadian medical vocabulary packs, bilingual intent libraries, and pre-built integration adapters—cut implementation timelines by up to 40 %, delivering measurable ROI faster.

Our Proven Delivery Process

  1. Discovery & Regulatory Alignment – Stakeholder interviews, workflow mapping, and PHIPA / PIPEDA gap analysis.
  2. Conversation Design – Persona definition, bilingual intent mapping, and script creation with clinician input.
  3. Rapid Prototyping – Interactive demos to validate experience with real users early.
  4. Agile Development – Iterative sprints integrating speech recognition, NLU, and back-end services.
  5. Integration & QA – EHR connectivity, security testing, and clinical validation.
  6. Pilot Launch – Controlled rollout, staff training, and metrics tracking.
  7. Scale & Optimise – Data-driven enhancements and Canada-wide deployment.

Our Industry Experience

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Healthcare

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Ecommerce

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Fintech

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Travel and Tourism

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Security

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Automobile

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Stocks and Insurance

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Restaurant

See It in Action

Frequently Asked Questions

  1. How accurate are your bilingual voice agents?
    • Specialty-tuned English and French medical models deliver up to 97–98 % transcription accuracy.
  2. Can the solution store data in Canada?
    • Yes. We offer data residency on Canadian AWS, Azure, or on-premises environments to meet provincial mandates.
  3. Is the platform PHIPA and PIPEDA compliant?
    • Absolutely. Encryption, audit logging, and privacy impact assessments (PIA) ensure compliance with federal and provincial laws.
  4. How long does a pilot take?
    • Most organisations launch a limited-scope pilot in 10–12 weeks, depending on integration complexity.
  5. What support is available after go-live?
    • Our bilingual support team provides 24 / 7 monitoring, SLA-based incident response, and routine model retraining.