Transformative Outcomes for Indiana’s Leading Health Systems
Across the state—from Indianapolis to Fort Wayne to Evansville—Cabot Technology has partnered with hospitals, multispecialty groups, and rural critical-access facilities to deploy AI-powered voice agents that radically improve both patient and staff experiences. Our solutions now autonomously handle more than 70 % of routine inbound calls, including appointment scheduling, prescription refills, and pre-visit triage. In one regional network with five hospitals and forty clinics, call-center wait times fell by 48 % within three months of launch, while patient-satisfaction scores climbed by 16 %.
Physician productivity gains have been equally impressive. By integrating our ambient clinical-dictation assistant into Epic, Allscripts, and MEDITECH, we have delivered an average of 2.3 hours of documentation time saved per provider each day. Nurses report a 30 % reduction in after-hours charting, promoting healthier work–life balance and lowering burnout rates.
Every project complies with HIPAA, the Indiana Code for patient privacy, and the data-sharing standards of the Indiana Health Information Exchange. Our voice agents support English, Spanish, Burmese, and Haitian Creole—languages prevalent across Indiana communities—ensuring equitable access for all patients. Post-implementation analytics dashboards give leadership real-time visibility into call containment, triage accuracy, and ROI. Whether you manage a large academic medical center in Marion County or a rural clinic in Dubois County, Cabot’s Indiana-tuned voice-AI solutions deliver measurable, sustainable impact that advances the Quadruple Aim.
