AI-Powered Voice Agents for Healthcare Quebec

Reduce call wait times and enhance patient satisfaction with French-English voicebots built for Quebec’s healthcare system.

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Healthcare providers across Quebec are managing rising patient call volumes, limited administrative capacity, and growing expectations for faster access to care. Cabot’s AI-powered voice agents are designed to support clinics, hospitals, and healthcare networks by automating high-volume front-desk interactions, while keeping patient experience, accuracy, and compliance at the center.

These intelligent voice agents handle appointment scheduling, rescheduling, patient inquiries, reminders, and basic information capture through natural, conversational interactions available 24/7. By reducing dependency on manual call handling, healthcare teams can significantly lower administrative workload and focus more time on clinical and patient-facing priorities.

Built to integrate seamlessly with existing healthcare systems, Cabot’s voice agents support consistent data flow, reduce errors, and improve response times across patient access workflows. Strong security practices and healthcare-grade compliance standards ensure patient information is handled responsibly at every step.

For healthcare organizations in Quebec, AI-powered voice agents offer a scalable, reliable way to improve access to care, reduce staff burnout, and deliver timely, consistent patient support—without adding operational complexity.

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Our Technology Stack

NLP Platforms – Dialogflow, Rasa, Azure LUIS
Speech Recognition – Amazon Transcribe, Nuance, OpenAI Whisper
Cloud Providers – AWS, Azure, Google Cloud
Integration Frameworks – HL7, FHIR, REST, SIP
Databases – PostgreSQL, MongoDB, Redis
Security & Compliance – AES-256, OAuth 2, SOC 2, HIPAA, PHIPA
DevOps & Monitoring – Docker, Kubernetes, Prometheus, Grafana
Programming Languages – Python, Node.js, Java
Testing Tools – Postman, Selenium, Botium
Analytics & BI – Power BI, Tableau, Kibana
UI Frameworks – React, Vue, Flutter
Accessibility Tools – WCAG Validators, Deque axe

Book a Free 30-Minute Consultation

With more than a decade of experience in healthcare technology, Cabot Solutions combines deep domain expertise with cutting-edge AI research to deliver robust, patient-centric voice solutions. Our team of linguists, data scientists, and certified security architects has deployed over 120 conversational systems across North America. We understand the stringent regulatory landscape of Quebec and Canada, ensuring every deployment is fully compliant with HIPAA, PHIPA, and provincial privacy laws. From needs assessment through continuous optimization, we operate as an extension of your IT and clinical teams, focusing on measurable impact: shorter wait times, higher patient satisfaction, and significant cost savings. Hospitals choose Cabot for our scalable architecture, bilingual NLP mastery, and unwavering commitment to security and data sovereignty. Put simply, we turn complex call flows into seamless, empathetic conversations that free staff to focus on what matters most—quality patient care.

Our 5-Step Implementation Process

  1. Discovery: Stakeholder interviews and call-flow analysis to uncover pain points and define KPIs.
  2. Prototype: Rapid creation of a bilingual proof-of-concept to validate user experience and technical fit.
  3. Build: Develop custom NLU models, integrate with EMR/CRM, and configure secure infrastructure.
  4. Integrate: Seamless deployment to telephony, cloud, or on-prem environments with zero downtime.
  5. Support: Continuous monitoring, analytics, and feature updates to ensure long-term success.

Our Industry Experience

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Healthcare

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Ecommerce

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Fintech

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Travel and Tourism

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Security

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Automobile

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Stocks and Insurance

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Restaurant

Download the Solution Brief

Connect with Our Team

Frequently Asked Questions

  1. How long does deployment take?
    Most projects go live in 8–12 weeks, depending on integration complexity and data availability.
  2. Is the solution compliant with Quebec privacy laws?
    Yes. We adhere to HIPAA, PHIPA, and all provincial regulations, offering data-residency options within Canada.
  3. Can it handle both French and English callers?
    Absolutely. Our models are trained on Quebec-specific dialects to ensure high accuracy in both languages.
  4. Does it integrate with our existing EMR?
    We support HL7, FHIR, REST, and custom APIs, enabling smooth integration with leading EMR systems.
  5. What post-launch support is available?
    We provide 24/7 monitoring, quarterly audits, and a dedicated success manager for continuous optimization.
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