Patient Engagement Solutions Canada

Unlock secure, bilingual, and regulation-ready digital tools that inspire Canadian patients to take charge of their health. Our engagement suite combines omnichannel portals, remote monitoring, telehealth, AI-driven reminders, and predictive analytics to elevate outcomes, streamline clinical workflows, and help providers thrive in a value-based care landscape.

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Elevate Every Stage of the Canadian Care Journey

From Nunavut to Nova Scotia, Canadian healthcare providers grapple with vast geographies, multicultural populations, and some of the world’s strictest privacy regulations. Cabot’s Patient Engagement Solutions are engineered to conquer these challenges with a single, unified platform. Built on HIPAA, PIPEDA, and PHIPA-compliant cloud infrastructure, our tools create a seamless digital bridge between provider and patient—reducing administrative burden while enhancing the human connections that drive healing.

Interactive patient portals put appointment scheduling, laboratory results, and medication refills at a patient’s fingertips—24/7, in English and French. Remote monitoring devices stream real-time vitals into your EMR, allowing clinicians to intervene early and avoid costly readmissions. Personalized education libraries deliver condition-specific videos, infographics, and quizzes calibrated to varying literacy levels, while AI-driven nudges coach patients toward healthier behaviours. Every module is fully interoperable, leveraging FHIR and HL7 to sync flawlessly with Epic, Cerner, MEDITECH, Telus Health, and provincial registries.

Whether you are a large urban hospital, a rural community clinic, or a home-care agency, Cabot equips your team with actionable insights that translate into higher patient-satisfaction scores, reduced operating costs, and measurable improvements in quality-of-care metrics. Digital transformation has never been more patient-centric—or more Canadian.

OUR TECHNOLOGY STACK

Front-End
React, Angular, Vue, Next.js

Mobile
Swift, Kotlin, Flutter, React Native

Cloud & DevOps
AWS, Azure, GCP, Docker, Kubernetes, Terraform

Data & Analytics
Python, R, TensorFlow, PyTorch, Power BI, Tableau

Interoperability
HL7 v2.x, FHIR, SMART on FHIR, REST, SOAP

Security & Compliance
OWASP Top 10, OAuth 2.0, JWT, SOC 2, ISO 27001

Databases
PostgreSQL, MongoDB, DynamoDB, MySQL

Messaging & Queues
Kafka, RabbitMQ, Amazon SQS

Monitoring & Observability
Prometheus, Grafana, ELK Stack, Datadog

Testing & QA
Jest, Cypress, Selenium, Postman

AI & ML
Scikit-learn, Keras, MLflow, SageMaker

CI/CD
GitHub Actions, GitLab CI, Azure DevOps, Jenkins

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Why Partner with Cabot for Patient Engagement in Canada

Cabot has spent over 15 years modernising care delivery throughout North America, with a special focus on Canadian compliance and cultural nuance. Our cross-functional teams—comprising clinicians, UX researchers, data scientists, cybersecurity analysts, and bilingual content strategists—collaborate in agile sprints to deliver tangible value every two weeks. We conform to ISO 27001, SOC 2, and provincial threat-risk-assessment standards, running penetration tests and code reviews that keep your data fortress-strong.

Interoperability is in our DNA. We use HL7, FHIR, and SMART-on-FHIR adapters to connect seamlessly with EMRs, HIEs, pharmacy systems, and provincial billing services, eliminating data silos without disrupting clinical workflows. Our design philosophy embraces universal accessibility—WCAG 2.2, AODA, and multi-device responsiveness ensure that seniors in rural Manitoba have the same intuitive experience as tech-savvy millennials in downtown Toronto.

From discovery workshops through go-live and beyond, we provide transparent KPIs, detailed sprint demos, and executive-level steering sessions that keep stakeholders aligned. Post-launch, our 24/7 bilingual support desk, continuous compliance monitoring, and quarterly innovation road-mapping guarantee your platform evolves with regulatory changes and emerging patient expectations. Choose Cabot and gain a trusted partner committed to healthier patients, happier clinicians, and sustainable growth.

  1. Discovery & Requirements – Stakeholder interviews, patient-journey mapping, and regulatory assessment align vision and scope.
  2. UX Prototyping with Clinical Input – Interactive wireframes validated by clinicians and patient advisors ensure usability.
  3. Agile Development & Testing – Two-week sprints, automated CI/CD pipelines, and rigorous unit, integration, and accessibility testing.
  4. Integration & Data Migration – HL7/FHIR connectors, ETL scripts, and sandbox validations move historical data without downtime.
  5. Regulatory Validation & Security Hardening – Pen-testing, privacy-impact assessments, and documentation for HIPAA, PIPEDA, PHIPA.
  6. Go-Live, Training & Continuous Optimisation – Role-based training, hyper-care support, and quarterly roadmap workshops.

Our Industry Experience

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Healthcare

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Ecommerce

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Fintech

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Travel and Tourism

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Security

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Automobile

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Stocks and Insurance

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Restaurant

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Frequently Asked Questions

Q1. How long does a typical implementation take?
Implementation timelines usually span 12–24 weeks. The first two weeks focus on discovery—clarifying objectives, mapping regulatory obligations, and agreeing on success metrics. Weeks 3–6 involve UX prototyping with direct clinician and patient feedback to ensure rapid validation and user-centred design. Development proceeds in two-week sprints with parallel security reviews, giving you continuous visibility of progress. Complex EMR integrations or bespoke workflow automations may extend the timeline to the upper range, whereas portal-only deployments can launch in as little as three months. Throughout the engagement, we provide detailed Gantt charts, sprint burndown reports, and executive dashboards so you always know where the project stands and what risks have been mitigated.

Q2. Can you integrate with our existing EMR?
Yes. We maintain certified connectors and middleware adapters for Epic, Cerner, MEDITECH, Telus PS Suite, OSCAR, and several provincial EMRs. Our interoperability team starts by conducting a technical assessment of your current environment—HL7 feeds, FHIR endpoints, VPN requirements, and data-mapping rules. We then build or configure the required interfaces, handle version mismatches, and perform end-to-end validation in a sandbox that mirrors your production instance. Data governance policies, transformation logic, and audit tables are documented to satisfy both IT and compliance teams. The net result is bi-directional data flow that preserves clinical context and eliminates tedious double-entry for staff.

Q3. Is the solution bilingual?
Absolutely. All UI components, email/SMS templates, and educational assets are delivered in English and French out of the box. A centralised content-management layer stores translation keys and resource files, making it easy for your team to edit or add additional languages—such as Inuktitut or Cree—without developer intervention. Language can be selected explicitly by the user or auto-detected from device settings or postal-code demographics. Our localisation process follows ISO 17100 standards and includes linguistic QA to ensure medical terminology is accurate, culturally appropriate, and meets readability guidelines.

Q4. How is data kept secure and compliant?
Security is multi-layered. Data in transit is protected with TLS 1.3, while data at rest is encrypted using AES-256. Role-based access control (RBAC) combined with OAuth 2.0/JWT ensures that clinicians, administrators, and patients see only the information relevant to their privileges. All access and data-modification events are logged to an immutable audit trail that supports PHIPA, PIPEDA, and HIPAA investigations. Infrastructure is hosted in Canadian data centres (or your private cloud) that are SOC 2 Type II and ISO 27001 certified. We run quarterly vulnerability scans, annual penetration tests, and continuous threat monitoring with automated alerting to meet evolving security landscapes.

Q5. What happens after go-live?
Post-launch, you transition into our hyper-care phase: a 30-day period during which dedicated engineers monitor system performance, triage issues in real time, and fine-tune configurations based on live user feedback. Beyond hyper-care, you receive 24/7 bilingual support via phone, email, and ticket portal, with guaranteed SLAs for incident response and resolution. Quarterly business-review meetings evaluate KPIs against original objectives, and a living roadmap captures new regulatory changes, feature requests, and optimisation ideas. We also offer optional managed-security and data-analytics services to further extend value.

Q6. Do patients need to download multiple apps?
No. Our responsive, omnichannel framework delivers a unified user experience across web, iOS, and Android from a single code base. Patients can switch devices mid-session without losing context—a video visit started on a laptop can seamlessly continue on a smartphone. Push notifications, SMS, and email reminders are centrally orchestrated so messages are never duplicated or lost. For organisations that prefer a fully branded mobile presence, we can white-label the native apps while still sharing the same backend and data layer, ensuring feature parity and reducing maintenance overhead.

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