Referral Management Solutions for Hospitals Australia

Streamline specialist referrals, boost care continuity, and reduce administrative burden with Cabot’s secure, cloud-based solution.

Transforming Referral Pathways for Better Patient Outcomes

Cabot helps Australian hospitals replace slow, paper-based referral workflows with an efficient, end-to-end digital system. By integrating electronic health records, appointment scheduling, and secure messaging into one unified platform, our solution eliminates manual transcription errors and ensures every patient is routed to the right specialist at the right time.

The platform supports configurable triage rules, real-time tracking, and automated notifications so care coordinators always know the status of each referral. Clinicians gain full visibility into referral histories, imaging, and lab results, enabling informed decisions without requesting the same information twice. Meanwhile, hospital administrators benefit from analytics dashboards that highlight bottlenecks and help allocate resources more effectively.

Designed to comply with Australian privacy regulations (including the My Health Records Act and RACGP standards), Cabot’s referral management solution leverages encrypted cloud infrastructure to protect sensitive patient data. Our proven implementation methodology—discovery, integration, validation, and iterative improvement—allows hospitals to go live in weeks, not months, and realise rapid ROI through reduced wait times and improved bed utilisation.

Our Technology Stack

Programming Languages
C#, Java, JavaScript, Python

Frameworks
.NET Core, Spring Boot, Node.js, React

Interoperability Standards
HL7, FHIR, DICOM, CDA

Cloud Platforms
Microsoft Azure, AWS, Google Cloud Platform

Databases
SQL Server, PostgreSQL, MongoDB, Redis

DevOps & CI/CD
Azure DevOps, Jenkins, Docker, Kubernetes

Speak with a Healthcare Solutions Expert

Why Partner with Cabot for Referral Optimisation

Cabot has spent over a decade engineering healthcare software that balances clinical usability with enterprise-grade scalability. Our dedicated Australian health-tech team understands the nuances of local billing codes, state-based eReferral initiatives, and the National Digital Health Strategy.

We do more than implement software—we collaborate with clinicians, administrators, and IT leaders to map existing workflows and identify improvement opportunities. This human-centred design approach results in higher staff adoption and measurable gains in patient throughput.

Our microservices architecture means integrations are future-proof. Whether you migrate to a new PAS, adopt new imaging modalities, or expand into telehealth, Cabot’s referral solution adapts effortlessly. Continuous monitoring and 24/7 support keep critical pathways online, while quarterly optimisation reviews ensure the platform evolves alongside regulatory changes and hospital growth.

Most importantly, we stand behind outcomes. From reducing average referral processing time by 40 % to cutting no-show rates in half, reference sites across Australia showcase our impact. Choose Cabot to gain a trusted partner committed to delivering safer, faster, and more coordinated care.

Our Proven Implementation Process

  1. Discovery & Goal Setting – We engage stakeholders, map referral workflows, and define KPIs.
  2. Solution Configuration – Customise triage rules, templates, and user roles to mirror your clinical pathways.
  3. Systems Integration – Connect EHR, scheduling, imaging, and messaging systems using secure APIs.
  4. User Acceptance Testing – Run scenario-based tests with clinicians to validate functionality and refine UX.
  5. Go-Live & Training – Phased rollout with on-site support, super-user coaching, and performance monitoring.
  6. Continuous Optimisation – Quarterly reviews to analyse metrics, incorporate feedback, and release enhancements.

Our Industry Experience

volunteer_activism

Healthcare

shopping_cart

Ecommerce

attach_money

Fintech

houseboat

Travel and Tourism

fingerprint

Security

directions_car

Automobile

bar_chart

Stocks and Insurance

flatware

Restaurant

Request a Free Referral Workflow Assessment

FAQ

Below are answers to the questions we hear most from hospital executives and clinical leads.

  1. How long does implementation typically take?
    • Most mid-size hospitals go live within 12–16 weeks. We employ an agile rollout that starts with core functionality and layers on advanced modules post-launch.
  2. Will our existing EHR need custom development?
    • No. Our FHIR-based integration engine works with leading Australian EHRs out-of-the-box. Custom adapters are only required for legacy or bespoke systems.
  3. How is patient data secured?
    • Data is encrypted in transit (TLS 1.3) and at rest (AES-256). Role-based access controls, audit trails, and multi-factor authentication protect sensitive information.
  4. Can we configure triage rules without developers?
    • Yes. An intuitive rules engine allows authorised clinicians to adjust urgency levels, specialty routing, and capacity thresholds via drag-and-drop.
  5. What ROI can we expect?
    • Clients report a 30–40 % reduction in manual processing time, 10-day shorter wait lists for high-priority cases, and significant improvements in patient satisfaction scores.