Modernizing Referral Management for Hospitals
British Columbia’s healthcare network is celebrated for its patient-centric philosophy, yet many hospitals still rely on fax, phone calls, and disparate spreadsheets to coordinate referrals. These manual processes often result in lost paperwork, delayed hand-offs, and limited visibility for care teams. Cabot’s Referral Management Solution addresses these challenges head-on. Our platform unites primary, secondary, and tertiary care providers across the province, creating a single source of truth for every referral. Whether a family physician is sending a patient to a specialist in Vancouver or a rural clinic is coordinating diagnostics in Kelowna, staff can instantly submit, track, and update referrals from any device.
Built on secure cloud architecture, the system automates triage based on specialty, location, and urgency, ensuring patients are directed to the most appropriate provider without delay. Real-time dashboards display queue lengths, appointment availability, and SLA adherence, empowering administrators to balance workloads and reduce bottlenecks. Custom integration adapters connect seamlessly with leading EMRs/EHRs used in BC, eliminating double data entry while preserving data integrity. Role-based access controls, multi-factor authentication, and end-to-end encryption keep PHI safe and compliant with regulations. With advanced analytics, healthcare leaders gain actionable insights into referral patterns, wait-time hotspots, and resource utilization—supporting continuous improvement across the continuum of care.
