Referral Management Solutions for Hospitals Ontario

Streamline and simplify patient referrals across Ontario hospitals with a secure, PHIPA-compliant platform tailored by Cabot.

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Driving Seamless Referrals Across Ontario

Cabot has spent more than a decade helping hospitals and health systems modernize the way patient information flows between providers. Our specialized teams have designed, implemented, and optimized referral management workflows that reduce wait-times, close referral loops, and keep clinicians focused on care instead of paperwork. Highlights include:

  • 37 % reduction in referral leakage for a 250-bed community hospital after automating status updates and specialist matching.
  • Near-real-time updates across three regional hospitals by deploying robust HL7/FHIR interfaces that eliminated manual phone and fax follow-ups.
  • 80 % decrease in onboarding time for new referring physicians thanks to self-service web forms and role-based dashboards.
  • 48-hour turnaround from referral receipt to appointment scheduling for a multi-specialty group in Toronto, cutting the previous average from five days.

Every project combines deep clinical domain knowledge with modern engineering practices—agile sprints, automated testing, and secure DevOps pipelines—ensuring your referral platform delivers measurable impact on patient experience, provider satisfaction, and operational efficiency.

Our Technology Stack

Integration & Messaging
HL7 v2/v3, FHIR R4, SMART on FHIR

Backend Frameworks
.NET Core, Node.js, Java Spring

Front-End Libraries
React, Angular, Vue

Cloud Platforms
AWS, Azure, Google Cloud

Databases
PostgreSQL, MongoDB, MySQL

Containerization
Docker, Kubernetes

DevOps & IaC
Terraform, Ansible, Jenkins

Messaging Queues
Kafka, RabbitMQ, ActiveMQ

Analytics & BI
Power BI, Tableau, Superset

Security & Compliance
OAuth 2.0, OpenID Connect, TLS 1.3

Monitoring
Prometheus, Grafana, ELK Stack

Testing
Selenium, Jest, Postman

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Why Partner with Cabot

Cabot is more than a software vendor—we are a healthcare technology ally committed to helping Ontario hospitals deliver better, faster, and safer care. Our 14+ years of experience span clinical integrations, digital health product development, and stringent compliance mandates such as PHIPA, PIPEDA, and HIPAA.

Every engagement starts with a consultative discovery phase where our clinicians, business analysts, and solution architects map current workflows and pain points. From there, we apply proven delivery frameworks that accelerate implementation without disrupting day-to-day operations. Certified HL7, FHIR, and AWS professionals ensure rock-solid interoperability and cloud performance, while our local project managers keep stakeholders aligned, informed, and confident.

Post-go-live, hospitals benefit from proactive monitoring, 24×7 support, and continuous improvement cycles that introduce new features based on user feedback and regulatory updates. With Cabot, you gain a long-term partner focused on outcomes—not just code—so your teams can concentrate on what matters most: patient care.

Our 5-Step Delivery Process

  1. Discovery & Requirement Gathering: Deep-dive workshops with clinical and IT stakeholders to capture goals, constraints, and success metrics.
  2. Solution Design & Prototype: Wireframes, data-flow diagrams, and a clickable prototype validate usability and alignment.
  3. Agile Development & Integration: Iterative sprints build core modules, APIs, and interfaces while incorporating stakeholder feedback.
  4. Validation, Security Testing & User Training: Rigorous functional, performance, and penetration testing followed by tailored training sessions.
  5. Go-Live & Continuous Improvement: Phased rollout, hyper-care support, and ongoing optimization based on real-world insights.

Our Industry Experience

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Healthcare

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Ecommerce

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Fintech

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Travel and Tourism

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Security

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Automobile

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Stocks and Insurance

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Restaurant

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FAQ

Below are answers to the questions we hear most often about our referral management solutions.

  1. How long does implementation take?

    • Typical deployments go live within 10–14 weeks depending on integration scope, data migration needs, and stakeholder availability. Our agile approach ensures rapid value delivery while accommodating change.

  2. Will the solution integrate with our existing EMR?

    • Yes. Our team has extensive experience interfacing with Meditech, Epic, Cerner, Allscripts, and custom in-house systems using HL7, FHIR, and proprietary APIs.

  3. Is the platform PHIPA compliant?

    • Absolutely. We employ data encryption in transit and at rest, maintain detailed audit trails, and host within certified Canadian data centers to meet PHIPA and PIPEDA requirements.

  4. Can we start with one department and scale later?

    • Yes. The modular architecture lets you launch in a single clinic or specialty and expand to additional sites or departments as needs evolve.

  5. What support is available after go-live?

    • We provide 24×7 monitoring, dedicated support engineers, and quarterly roadmap reviews to ensure continuous improvement and user satisfaction.
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