Referral Management Solutions for Hospitals in Singapore

Streamline specialist referrals, cut wait times, and improve continuity of care with Cabot’s end-to-end referral management solutions.

Transform the Way Singaporean Hospitals Handle Referrals

Singapore’s healthcare ecosystem is renowned for quality and rapid innovation, yet many hospitals still rely on a mix of paper forms, phone calls, and fax machines to coordinate specialist referrals. These manual workflows create bottlenecks, increase administrative overhead, and delay critical treatments. Cabot’s Referral Management Solutions replace fragmented processes with a unified, cloud-based platform that automates every stage—from initial request to appointment confirmation and feedback loop.

Our solution integrates seamlessly with existing Electronic Medical Records (EMR) and National Electronic Health Record (NEHR) systems, ensuring a single source of truth for patient data. By leveraging HL7/FHIR standards, we enable secure information exchange among primary care physicians, tertiary hospitals, and community service providers. Powerful analytics dashboards provide real-time visibility into referral volumes, turnaround times, and bottlenecks, empowering administrators to continuously optimise performance and meet MOH KPIs.

Whether you operate a large multi-specialty hospital or a niche specialty centre, Cabot tailors workflows to your unique processes, regulations, and reporting needs—without locking you into proprietary technology. The result: accelerated patient access to the right care, higher clinician satisfaction, and measurable cost savings.

Our Technology Stack

Backend
Node.js, .NET Core, Java Spring

Frontend
React, Angular, Vue.js

Interoperability
HL7, FHIR, DICOM, REST/JSON

Database
PostgreSQL, MS SQL, MongoDB

Cloud
AWS, Microsoft Azure, Google Cloud

DevOps
Docker, Kubernetes, Jenkins, Terraform

Schedule a Free Workflow Assessment

Why Partner with Cabot for Referral Management?

Deep Healthcare Expertise – For over a decade, Cabot has delivered mission-critical healthcare applications across APAC, North America, and Europe. Our team understands the clinical workflows, data standards, and compliance requirements unique to hospitals in Singapore.

User-Centric Design – We collaborate with physicians, nurses, and administrators to craft intuitive interfaces that reduce clicks, minimise training time, and fit naturally into daily routines.

Interoperability First – Our engineers are certified in HL7, FHIR, and DICOM standards. We seamlessly connect with leading EMR platforms used across Singapore, including Epic, Cerner, Allscripts, and custom in-house systems.

Agile & Transparent Delivery – Weekly demos, clear KPIs, and dedicated project managers keep stakeholders aligned and eliminate surprises. You see tangible progress from sprint one.

Future-Ready Architecture – Built on microservices and containerised deployment, our solutions scale effortlessly and support emerging capabilities such as AI-driven triage and predictive capacity planning.

Our Proven Implementation Process

  1. Discovery & Alignment – Stakeholder workshops, workflow mapping, and ROI modelling.
  2. Design & Prototyping – Interactive wireframes validated by clinicians and admin staff.
  3. Agile Development – Incremental feature releases every 2–3 weeks.
  4. Integration & Testing – End-to-end testing with live EMR and scheduling systems.
  5. Go-Live & Training – Phased rollout, onsite training, and hyper-care support.
  6. Continuous Optimisation – Data-driven enhancements and new feature road-mapping.

Our Industry Experience

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Healthcare

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Ecommerce

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Fintech

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Travel and Tourism

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Security

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Automobile

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Stocks and Insurance

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Restaurant

Download the Referral Optimisation Playbook

FAQ

Below are some of the most frequently asked questions we receive from Singaporean hospitals.

  1. What integration standards do you support?
    • Answer: We natively support HL7 v2, HL7 FHIR R4, DICOM, and REST/JSON APIs, ensuring seamless data exchange with major EMRs and the NEHR.
  2. How long does implementation typically take?
    • Answer: A single-site deployment with standard integrations can go live in as little as 12 weeks. Multi-site rollouts or highly customised workflows may extend to 20–24 weeks.
  3. Is the solution compliant with PDPA and MOH guidelines?
    • Answer: Yes. We incorporate encryption at rest and in transit, role-based access controls, audit logging, and data residency options that align with Singapore PDPA and MOH cybersecurity advisories.
  4. Can patients track their referral status?
    • Answer: Absolutely. Optional patient portals and SMS notifications keep patients informed of appointment confirmations, document requirements, and next steps.
  5. What kind of post-deployment support is available?
    • Answer: We offer 24/7 monitoring, tiered support SLAs, and dedicated customer success managers to ensure continuous system performance and user satisfaction.