Referral Management Solutions for UK Hospitals

Streamline referrals, reduce wait times, and enhance patient outcomes with Cabot’s secure, NHS-compliant referral management solutions.

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End-to-End Referral Management Tailored for UK Healthcare

Every day, NHS trusts and private hospitals across the United Kingdom face increasing referral volumes, stringent regulatory requirements, and rising patient expectations. Traditional, paper-based or fragmented digital systems often lead to appointment delays, lost referrals, and poor communication between general practitioners, specialists, and patients. Cabot’s Referral Management Solution tackles these pain points head-on.

Our platform centralises incoming referrals from GPs, community clinics, and self-referrals into a single, easy-to-navigate dashboard. Intelligent triage rules prioritise urgent cases, while automated workflows assign referrals to the most appropriate clinics based on specialty, capacity, and location. Built-in interoperability with NHS e-Referral Service (e-RS), electronic health record (EHR) systems, and diagnostic platforms ensures that critical patient data flows seamlessly—eliminating manual re-entry and reducing errors.

Beyond operational efficiency, our solution puts patients at the heart of the process. Real-time notifications keep them informed of referral status, appointment times, and pre-visit instructions, fostering transparency and trust. Advanced analytics help clinical managers identify bottlenecks, track key performance indicators such as RTT (Referral to Treatment) times, and proactively reallocate resources to ensure targets are met.

Whether you aim to improve multidisciplinary team (MDT) coordination, comply with NHS Digital’s Data Security and Protection Toolkit, or simply provide a better patient experience, Cabot leverages deep domain expertise and cutting-edge technology to deliver measurable results for your organisation.

Comprehensive Referral Management Services

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Workflow Analysis & Requirement Gathering

We map your existing referral pathways, identify bottlenecks, and define clear functional requirements aligned with NHS best practices.

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System Integration & Interoperability

Seamless connectivity with EPR, PACS, LIS, RIS, and NHS e-RS through HL7/FHIR APIs ensures a unified data environment.

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Custom Solution Development

Design and build bespoke referral management modules tailored to your hospital’s clinical specialties, capacity, and governance needs.

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Legacy Modernisation

Migrate paper or outdated digital workflows to a secure, cloud-ready platform without disrupting ongoing clinical operations.

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Data Security & Compliance

Implement robust encryption, role-based access, audit trails, and compliance with GDPR, DSPT, and ISO 27001 standards.

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AI-Driven Triage & Decision Support

Leverage machine learning to prioritise referrals, predict demand, and provide clinicians with evidence-based recommendations.

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Patient Engagement Solutions

Deploy intuitive web and mobile portals for appointment booking, status tracking, and secure messaging, improving patient satisfaction.

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Training & Change Management

Equip clinical and administrative teams with best-practice training, adoption strategies, and on-site support to ensure rapid uptake.

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Continuous Improvement & Support

Benefit from 24/7 monitoring, performance analytics, and iterative enhancements to keep your referral pathway optimised.

Our Technology Stack

Frontend Frameworks
React, Angular, Vue.js

Backend Frameworks
Node.js, .NET Core, Spring Boot

Mobile Development
Flutter, React Native, Kotlin, Swift

Cloud Platforms
Microsoft Azure, AWS, Google Cloud Platform

Integration Standards
HL7, FHIR, DICOM, REST, SOAP

Databases
PostgreSQL, SQL Server, MongoDB, Oracle

DevOps & CI/CD
Azure DevOps, Jenkins, Docker, Kubernetes

Security & Compliance
OAuth 2.0, OpenID Connect, TLS 1.3, Keycloak

Analytics & BI
Power BI, Tableau, Apache Superset

Testing & QA
Selenium, Postman, Jest, JMeter

Message Queues
RabbitMQ, Azure Service Bus, Kafka

Infrastructure as Code
Terraform, Ansible, ARM Templates

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Why Partner with Cabot for Referral Management?

At Cabot, healthcare is more than a vertical—it is our passion. Over the past decade, we have collaborated with NHS trusts, private hospitals, and integrated care systems to design, build, and optimise digital health platforms that deliver tangible improvements across clinical, operational, and financial metrics.

Our referral management solution embodies this experience. Developed by clinicians, health informaticians, and software engineers, it addresses the unique challenges of UK healthcare.

Security is at the core of everything we do. Our ISO 27001-certified processes, GDPR-aligned data governance, and ongoing penetration testing ensure your patients’ data remains protected. Meanwhile, our agile delivery framework accelerates time-to-value, allowing hospitals to see measurable improvements in referral conversion, appointment adherence, and patient satisfaction within weeks of go-live.

From discovery workshops to post-launch optimisation, Cabot’s dedicated healthcare practice stands beside you, offering clinical advisory, technical expertise, and 24/7 support. Choose Cabot to unlock streamlined workflows, empowered clinicians, and better outcomes for every patient you serve.

Our Proven Implementation Process

  1. Discovery & Stakeholder Alignment
    We conduct workshops with clinical leads, IT teams, and administrative staff to capture goals, constraints, and success metrics.
  2. Workflow Mapping
    Our analysts document existing referral pathways, uncover inefficiencies, and design optimised future-state processes.
  3. Solution Design
    UX specialists and solution architects create wireframes, data models, and integration blueprints aligned with NHS standards.
  4. Agile Development
    Cross-functional squads develop, test, and iterate features in two-week sprints, ensuring rapid feedback and continuous improvement.
  5. Deployment & Training
    We roll out the platform in phases, provide hands-on training, and migrate historical referral data with zero disruption.
  6. Post-Go-Live Optimisation
    Performance is monitored in real time; insights drive refinements to maximise adoption, efficiency, and patient outcomes.

Our Industry Experience

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Healthcare

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Ecommerce

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Fintech

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Travel and Tourism

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Security

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Automobile

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Stocks and Insurance

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Restaurant

Download Our Referral Workflow Optimisation Guide

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FAQ

Below are some of the questions we hear most often from NHS and private hospital leaders exploring referral management solutions.

  1. How quickly can we implement Cabot’s referral management solution?
    • Typical deployments for a single hospital site take 10–14 weeks, including discovery, integration, and staff training.
    • Multi-site rollouts are phased to minimise disruption and can be completed within 4–6 months.
  2. Will the system integrate with our existing EPR and the NHS e-Referral Service?
    • Yes. We leverage HL7 and FHIR APIs to establish bi-directional data exchange with leading EPRs as well as the national e-RS platform.
  3. How does the solution support data security and GDPR compliance?
    • All data is encrypted in transit and at rest, role-based access controls are enforced, and our development processes are ISO 27001 certified.
  4. Can we customise triage rules for different specialties?
    • Absolutely. Clinical teams can configure condition-specific triage criteria, escalation paths, and automated alerts without coding.
  5. What post-implementation support is available?
    • Cabot offers 24/7 monitoring, dedicated support SLAs, and periodic optimisation workshops to ensure continuous improvement.
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