Frequently Asked Questions
1. How long does it take to build a custom care coordination platform?
Timelines depend on scope and complexity, but most full-cycle projects run 4–8 months. A typical schedule looks like this:
• 2–4 weeks of discovery and requirements definition
• 3–6 weeks for solution architecture and UX wireframes
• 8–16 weeks of iterative development and integration
• 3–4 weeks for validation, security audits, and user acceptance testing
• 1–2 weeks for deployment and go-live support
Factors that can compress or extend this timeline include the number of EHR integrations, regulatory reviews, and the availability of client SMEs for feedback. We accelerate delivery with parallel work streams, automated CI/CD pipelines, and a dedicated client success manager to remove blockers quickly.
2. Can you integrate with our existing EHR?
Absolutely. We have deep, hands-on experience with Epic, Cerner, athenahealth, NextGen, and several home-grown EHRs.
Our approach:
1) Integration Assessment – We review your vendor contracts, API documentation, and data governance policies.
2) Interface Design – We map out data models, event triggers, and HL7/FHIR resources to ensure semantic alignment.
3) Secure Connection – VPN, OAuth 2.0, or SMART on FHIR token exchange is configured according to your security posture.
4) Validation – We run unit, system, and regression tests to ensure data integrity and performance under load.
5) Ongoing Monitoring – Automated alerts track interface latency, error rates, and schema changes so issues are caught early.
3. How do you ensure HIPAA compliance?
We embed privacy-by-design principles at every layer:
• Technical: AES-256 encryption at rest, TLS 1.3 in transit, multi-factor authentication, RBAC, and automated log monitoring.
• Process: Signed Business Associate Agreements (BAA), formal risk assessments, and regular vulnerability scans.
• Documentation: Comprehensive policies for incident response, data retention, and breach notification.
• Training: All team members complete annual HIPAA and security training, with role-specific refreshers.
• Audits: Independent SOC 2 Type II and HIPAA compliance audits validate our controls.
4. What post-launch support do you offer?
Our standard support tiers include:
• Bronze: Business-hours help desk, monthly health checks, and patch management.
• Silver: 24/7 monitoring, four-hour response SLA, quarterly performance reviews, and minor feature updates.
• Gold: Dedicated TAM (Technical Account Manager), one-hour response SLA, proactive optimization, and roadmap co-planning.
All tiers include uptime guarantees, security patching, and access to our clinical UX research team for continuous improvement.
5. Do you help with user adoption and training?
Yes. We treat change management as a critical success factor. Our adoption program involves:
• Role-based training sessions (physicians, nurses, case managers, administrators).
• On-demand video tutorials and quick-reference job aids.
• Super-user certification to create in-house champions.
• Usage analytics dashboards to identify and address adoption gaps.
• Feedback loops—surveys and focus groups—to optimize workflows post-launch.
6. What is your pricing model?
We offer three engagement models:
• Fixed-Price: Ideal when requirements are well-defined; includes clear milestones and deliverables.
• Time & Materials: Flexible for evolving scopes; billed hourly with weekly burn-down reports.
• Dedicated Team: Longer-term, capacity-based model for ongoing product evolution.
Cost drivers include the number of integrations, custom analytics, and regulatory certifications. Typical end-to-end projects start around $150K and scale based on complexity. We provide ROI calculators so you can quantify value in reduced readmissions, labor savings, and quality bonuses.
