Frequently Asked Questions
1. How long does a typical PAC integration take?
Project duration depends on the number of facilities, modalities, and interfaces involved. A single-site outpatient clinic can often go live within 4–6 weeks, while a multi-hospital network generally requires 8–12 weeks. We accelerate timelines by using pre-built interface templates, parallel test environments, and a phased go-live schedule that allows critical departments to migrate first while others follow with zero disruption.
2. Can you integrate with our existing EMR and RIS?
Absolutely. Our vendor-neutral strategy means we design interfaces around the standards your systems already support—typically HL7 v2, HL7 FHIR, and DICOM. We have successfully integrated with Epic, Cerner, Meditech, Allscripts, GE Centricity, Sectra, Carestream, and numerous proprietary solutions. Before development, we perform a detailed interface-spec review to ensure field mapping, trigger events, and message acknowledgements align perfectly with your EMR/RIS workflows.
3. How do you ensure data security and privacy?
Security is woven into every layer of our solutions. We employ AES-256 encryption at rest and TLS 1.3 in transit, enforce role-based access controls tied to your Active Directory or LDAP, and maintain immutable audit logs to track every image access and message exchange. Our security team conducts quarterly penetration tests and continuous vulnerability scanning. Compliance checklists cover PHIPA, PIPEDA, HIPAA, GDPR, and SOC 2 requirements, ensuring you pass both internal and external audits with ease.
4. What level of support do you offer post-deployment?
Our standard SLA provides 24/7/365 monitoring with a 15-minute response time for critical issues and a four-hour resolution target. You will have a dedicated account manager, direct phone access to a Level-3 PACS engineer, and a customer portal for incident tracking and knowledge-base resources. Quarterly heath checks review system performance, interface message queues, storage utilization, and user feedback; findings are translated into an optimization roadmap so your PAC environment continuously improves.
5. Will clinical workflows be disrupted during migration?
No. We design migrations around your clinical schedule. Data transfers occur after hours or during low-volume windows, and modality connections remain live until new interfaces pass user-acceptance testing. Our team shadows radiologists and technologists during the cutover to provide at-the-elbow support. Because we replicate your existing folder structures and metadata, users transition seamlessly—often noticing only faster load times and improved image availability.
6. Do you offer cloud PAC solutions?
Yes. We provide fully cloud-native, on-premise, or hybrid architectures. For cloud deployments, we leverage regional AWS or Azure data centers to ensure data residency within Canada. Elastic object storage scales automatically with imaging volume, while low-latency edge caching guarantees quick image retrieval for clinicians. If a hybrid model suits your compliance strategy, we keep recent studies on-prem for rapid review while archiving older exams in the cloud, reducing total cost of ownership by up to 40%.
