Frequently Asked Questions
Q1: Which imaging standards do you support?
A1: We natively support DICOM 3.0, HL7 v2/v3, FHIR R4, and IHE profiles such as XDS-I.b, XCA-I, and RAD-69. This broad standards coverage allows us to interface with virtually any modern or legacy PACS, RIS, or EHR solution. In practice it means your radiologists, cardiologists, and referring physicians can access images and reports directly within their preferred workflow without switching applications or performing manual data entry.
Q2: How quickly can we go live?
A2: The typical project spans 6–12 weeks. The timeline is influenced by the number of sites, the complexity of existing infrastructure, and the need for data migration. We break the engagement into parallel workstreams—interface development, security validation, and user training—so that tasks are completed in tandem rather than sequentially. A detailed Gantt chart and weekly status calls keep all stakeholders aligned on deliverables and milestones.
Q3: Is patient data encrypted during transfer?
A3: Absolutely. All data is encrypted in transit using TLS 1.2 or higher, and at rest using AES-256 encryption keys stored in a FIPS-140-2 compliant key management system. In addition, we implement Perfect Forward Secrecy (PFS) to mitigate the risk of key compromise. Access to Protected Health Information (PHI) is governed by role-based access controls, multi-factor authentication, and comprehensive audit logging that satisfies HIPAA, SOC 2, and regional privacy regulations.
Q4: Can you migrate data from legacy PACS?
A4: Yes. Our migration toolkit can extract data from proprietary or obsolete PACS platforms, map custom DICOM tags to standardized schemas, and validate checksums to ensure data integrity. We employ a phased cut-over strategy that performs incremental syncs during off-peak hours, minimizing downtime. Detailed reconciliation reports allow radiology administrators to verify that every study, report, and annotation has been transferred successfully.
Q5: What kind of support do you provide post-deployment?
A5: Post-deployment, clients receive 24/7 support via phone, email, and our secure customer portal. Our tiered escalation framework guarantees a 15-minute response for critical issues, backed by a financially backed Service-Level Agreement (SLA). Besides reactive support, we also provide proactive health monitoring, quarterly environment audits, and recommendations for performance tuning or capacity planning.
Q6: How does pricing work?
A6: Pricing is subscription-based and calculated on annual study volume, storage requirements, and selected service modules (e.g., disaster recovery, advanced analytics). A transparent Statement of Work (SOW) details all line items, and volume discounts are available for multi-year agreements. We also offer a fixed-fee implementation package that eliminates surprises and ensures budget predictability.
