Frequently Asked Questions
What EHR systems do you support?
At present, we have live, bi-directional interfaces with Epic, Cerner, PointClickCare, MatrixCare, Netsmart, MEDITECH, Allscripts, and several Ohio-specific home-health EMRs. Because our middleware is standards-based, we can integrate with any system that speaks HL7 v2, HL7 v3, CCD/C-CDA, or FHIR—even if the vendor’s interface engine is older or heavily customized. During discovery, we verify version compatibility, transport mechanisms (VPN, MLLP, REST, SOAP, SFTP), and test message samples so there are no surprises once we begin mapping.
How quickly can we be live?
Most single-site facilities in Ohio achieve production go-live in 30–45 days. Multi-facility groups typically see a 60-day timeline, which includes interface design, credential provisioning, end-to-end testing, user acceptance, and staff training. We accelerate the process with pre-built connectors, a dedicated Ohio project manager, and an agile methodology that allows us to tackle interface development and security validation in parallel. You’ll receive a detailed project plan with milestones, owners, and dependencies so you always know where we are in the timeline.
Is my patient data secure?
Absolutely. Security is baked into every layer of our service. We operate on HITRUST CSF-certified infrastructure housed in U.S. data centers with redundant availability zones. All data in motion is encrypted via TLS 1.3, and data at rest is protected with AES-256 encryption. We support role-based access controls, SSO/SAML, and multi-factor authentication for all dashboards. Our SOC monitors logs 24/7, and we undergo annual penetration tests and HIPAA compliance audits. Clients receive full audit reports and Business Associate Agreements (BAAs) as part of onboarding.
Do we need new hardware?
No. Our solution is 100% cloud-native and vendor-agnostic. We deploy lightweight, software-only connectors that sit behind your firewall and transmit data securely to our integration hub. These connectors require minimal local resources (2 vCPU, 4 GB RAM) and can run on existing Windows or Linux servers. If you prefer a fully hosted approach, we can establish secure VPN or DirectTrust™ connections without installing anything onsite.
What ongoing support is included?
Support is not an add-on; it’s built into your subscription. You receive: 24/7 network and interface monitoring, real-time alerting on message failures, a named account manager, quarterly performance and compliance reviews, and unlimited tweaks to existing interfaces as regulations or workflows change. Our support team is Ohio-based, so you can expect fast response times aligned with Eastern Time business hours, plus priority paging for critical incidents after hours.
How does pricing work?
We use a transparent, subscription-based model that scales with your census and interface volume. Pricing includes implementation, maintenance, upgrades, support, and access to our analytics portal—no per-transaction or hidden data fees. You can choose between annual or multi-year contracts, and we offer discounts for multi-facility groups. A detailed Statement of Work (SOW) and cost breakdown is provided before any commitment, so you have total visibility into TCO.