Patient Engagement Solutions North America

Put patient-centric care at the heart of your digital strategy. Our North American engagement platform unifies HIPAA-compliant portals, remote monitoring, telehealth, AI-driven nudges, and real-time analytics into one secure ecosystem—helping hospitals, health systems, and specialty clinics across the United States, Canada, and Mexico boost adherence, reduce readmissions, and exceed value-based-care KPIs.

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Transforming the Patient Journey Across an Entire Continent

North America’s healthcare landscape spans sprawling urban centers, rural heartlands, and cross-border care networks—each governed by its own regulatory and cultural nuances. Cabot’s Patient Engagement Solutions bridge those divides with a single, modular platform purpose-built for the continent’s complex ecosystem. Hosted in HIPAA-, HITECH-, PIPEDA-, and NOM-004-SSA3-compliant cloud infrastructures, the suite delivers frictionless, bilingual (English/Spanish/French) experiences that empower patients and streamline provider workflows.

Omnichannel portals give patients instant access to scheduling, test results, medication refills, and secure messaging—dramatically lowering call volumes and administrative overhead. Bluetooth and LTE-enabled devices feed continuous vitals to your EHR, triggering early interventions that can slash readmissions by up to 30 %. Telehealth modules with HD video, e-prescribing, and digital consent extend care to underserved regions without compromising security. Meanwhile, AI-powered coaches send personalized reminders and behavior-change nudges, raising treatment adherence and patient-satisfaction scores.

Every component is interoperable out of the box, supporting HL7 v2.x, FHIR R4, and SMART on FHIR standards to sync with Epic, Cerner, MEDITECH, Allscripts, and public health information exchanges. Whether you manage an integrated delivery network in California, a community hospital in Ontario, or a private clinic network in Monterrey, Cabot arms your care teams with actionable insights, boosts operational efficiency, and accelerates the shift toward value-based reimbursement.

OUR TECHNOLOGY STACK

Front-End
React, Angular, Vue, Next.js

Mobile
Swift, Kotlin, Flutter, React Native

Cloud & DevOps
AWS, Azure, GCP, Docker, Kubernetes, Terraform

Data & Analytics
Python, R, TensorFlow, PyTorch, Power BI, Tableau

Interoperability
HL7 v2.x, FHIR, SMART on FHIR, REST, SOAP

Security & Compliance
OAuth 2.0, JWT, OWASP, SOC 2, ISO 27001

Databases
PostgreSQL, MongoDB, DynamoDB, MySQL

Messaging & Queues
Kafka, RabbitMQ, Amazon SQS

Monitoring & Observability
Prometheus, Grafana, ELK Stack, Datadog

Testing & QA
Jest, Cypress, Selenium, Postman

AI & ML
Scikit-learn, Keras, MLflow, SageMaker

CI/CD
GitHub Actions, GitLab CI, Azure DevOps, Jenkins

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Why Healthcare Leaders Across North America Choose Cabot

For more than 15 years, Cabot has partnered with providers from Alaska to the Yucatán to modernize patient engagement. Our multidisciplinary teams—clinicians, UX researchers, AI engineers, cybersecurity experts, and bilingual content strategists—work in agile sprints to deliver measurable value every two weeks. Compliance is baked into every workflow: we align with HIPAA, HITECH, 21st Century Cures Act, CCPA, PHIPA, PIPEDA, and Mexico’s NOM-004-SSA3 regulations, and our hosting environments hold SOC 2 Type II and ISO 27001 certifications.

Interoperability is non-negotiable. We implement HL7, FHIR, and SMART on FHIR connectors that seamlessly interface with EHRs, RIS/LIS, pharmacy systems, and insurance clearinghouses, eliminating data silos and manual entry. Accessibility is equally paramount: our UIs meet WCAG 2.2 AA, AODA, and Section 508 standards, ensuring seniors in rural Alberta enjoy the same intuitive experience as Gen Z users in Miami.

Our transparent methodology provides sprint demos, KPI scorecards, and executive steering sessions, keeping stakeholders aligned and projects on budget. After go-live, you gain a 24/7 tri-lingual support desk, proactive security monitoring, and quarterly innovation workshops to ensure your platform evolves with market demands. When you partner with Cabot, you secure a long-term ally dedicated to healthier patients, happier clinicians, and sustainable financial performance.

  1. Discovery & Alignment – Stakeholder interviews, journey mapping, and compliance assessment define scope and KPIs.
  2. Rapid UX Prototyping – Interactive wireframes validated by clinicians and patient focus groups ensure usability.
  3. Agile Development & QA – Two-week sprints with automated CI/CD, unit, integration, and accessibility testing.
  4. Systems Integration & Data Migration – HL7/FHIR adapters and ETL scripts move historical data without downtime.
  5. Regulatory Validation & Security Hardening – Pen-testing, PIA/DPIA documentation, and SOC 2 audits.
  6. Go-Live & Continuous Optimization – Role-based training, hyper-care support, and quarterly roadmap reviews.

Our Industry Experience

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Healthcare

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Ecommerce

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Fintech

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Travel and Tourism

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Security

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Automobile

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Stocks and Insurance

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Restaurant

Download the North American Solution Brief

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Frequently Asked Questions

Q1. How quickly can we launch?
The average deployment window is 12–20 weeks. Weeks 1–2 focus on discovery workshops, regulatory mapping, and KPI definition. Weeks 3–6 are dedicated to UX/UI prototyping with direct feedback from clinicians, administrators, and patient advisory panels. Development then runs in two-week agile sprints, each ending with a demo and security review. Portal-only projects that leverage our pre-built templates can go live in as little as 10 weeks, whereas multi-module rollouts with complex EHR and clearinghouse integrations trend toward the 18–20 week mark. A detailed Gantt chart, risk register, and sprint burndown reports keep you informed every step of the way.

Q2. Which EHRs do you support?
We maintain certified connectors for Epic, Cerner, MEDITECH, Allscripts (Sunrise & Paragon), Evident CPSI, Telus PS Suite, OSCAR, and multiple regional systems across Mexico and Canada. Our interoperability specialists begin with a technical assessment of your existing feeds—HL7 v2.x messages, FHIR endpoints, web-service APIs, and VPN tunnels. We then configure adapters, handle version mismatches, and validate data mappings in a mirrored sandbox to ensure bi-directional data flow without disrupting production. All interface specifications and transformation rules are fully documented for your IT and compliance teams.

Q3. Is the platform multilingual?
Yes. English and Spanish ship by default, and French-Canadian is included at no extra cost. Our content-management layer uses industry-standard i18n libraries and translation memory, allowing you to add or update languages—such as Haitian Creole or Navajo—without code changes. Language selection can be user-controlled, geofenced by region, or auto-detected via browser settings. All clinical terminology undergoes linguistic QA and back-translation to maintain accuracy and cultural relevance, in line with ISO 17100 standards.

Q4. How do you ensure ongoing compliance?
Compliance is built into every phase of our SDLC. We conduct quarterly vulnerability scans with automated remediation tracking, perform annual SOC 2 Type II audits, and maintain a live compliance dashboard that maps artifacts to HIPAA, HITECH, 21st Century Cures Act, PIPEDA, PHIPA, CCPA, and Mexico’s NOM-004-SSA3 requirements. Encryption in transit (TLS 1.3) and at rest (AES-256) is standard, as is role-based access control with OAuth 2.0/JWT. We also provide Data Processing Agreements (DPAs), Business Associate Agreements (BAAs), and assist with Privacy Impact Assessments (PIAs) where required.

Q5. What support is included after go-live?
Immediately after launch, you enter a 30-day hyper-care phase where dedicated engineers monitor performance, triage issues, and refine configurations based on live feedback. Thereafter, you receive 24/7 tri-lingual support (English, Spanish, French) via phone, email, and ticket portal, with SLA-backed response and resolution times. Quarterly business-review meetings assess KPIs versus initial objectives, and our roadmap workshops capture new feature requests, regulatory updates, and optimization ideas to keep your platform future-proof.

Q6. Can patients switch devices mid-session?
Absolutely. Our omnichannel architecture maintains the session state in a secure, stateless token, allowing patients to begin a telehealth visit on desktop and seamlessly continue on mobile or tablet without losing context. Push notifications, SMS, and email reminders are orchestrated through a unified messaging service that prevents duplicates and respects patient communication preferences. For organizations seeking a branded mobile presence, we offer white-label iOS and Android apps that share the same back-end, ensuring full feature parity and simplified maintenance.

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