Transform Clinic Efficiency with Voice AI Agents

Elevate patient experience, reduce staff workload, and unlock new operational efficiencies with Cabot’s HIPAA-compliant Voice AI solutions, purpose-built for modern healthcare practices.

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Traditional phone systems can’t keep pace with today’s healthcare demands. Long hold times create frustration, staff spend hours on repetitive calls, and critical follow-ups slip through the cracks. Cabot’s Healthcare Voice AI Agents solve these challenges by combining advanced Natural Language Understanding (NLU) with deep EHR integrations.

Our agents handle scheduling, triage, prescription refills, and more while maintaining full HIPAA compliance. The result? Dramatically improved patient satisfaction, lower administrative costs, and a happier, more productive care team.

  • Always-On Availability: Engage patients 24/7 across voice and SMS.
  • Human-Centric Design: Conversational flows crafted by clinicians, for clinicians.
  • Actionable Insights: Real-time analytics turn every interaction into measurable improvement.

Core Patient-Facing Services

Automated Appointment Scheduling

Instantly book, reschedule, or cancel visits without staff intervention, reducing no-shows and freeing front-desk resources.

Intake & Symptom Triage

Conversational AI collects patient history, screens symptoms, and prioritizes care, accelerating time-to-treatment.

Prescription Refill Management

Verify eligibility, process refill requests, and send pickup reminders—no more phone tag.

Billing Inquiries & Payments

Provide real-time answers on copays, balances, and payment plans, and accept payments securely over the phone.

Post-Visit Follow-Ups

Automated calls or texts check on recovery, collect PROs, and trigger alerts for at-risk patients.

Multilingual Patient Support

Serve diverse communities with fluent, culturally sensitive conversations in 30+ languages.

Advanced Platform Features

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Seamless EHR Integration

Bi-directional data exchange with Epic, Cerner, athenahealth, and more ensures up-to-date records and eliminates double entry.

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End-to-End HIPAA Security

AES-256 encryption, secure cloud hosting, and rigorous compliance protocols protect PHI at every touchpoint.

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24/7 Availability

Our voice agents never sleep, ensuring patients receive assistance anytime, anywhere.

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Human-Like Conversational Intelligence

State-of-the-art NLU and contextual memory deliver empathetic, accurate responses that mirror live staff interactions.

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Why Partner with Cabot?

Deep Healthcare Expertise

14+ years serving hospitals, clinics, and digital health innovators, with proven results across specialties.

Clinically Validated AI

Our algorithms are trained on medical dialogue datasets and validated by practicing clinicians.

Rapid Deployment

Go live in as little as four weeks with minimal disruption to existing workflows.

White-Label Options

Maintain brand consistency with customizable voice, scripting, and caller ID.

Ongoing Optimization

Dedicated success team monitors KPIs and refines performance for continuous improvement.

Proven ROI

Clinics report up to 40% reduction in call-center costs and 25% increase in patient satisfaction scores.

Flexible Engagement Models

  

Pilot Program

Test our voice AI in a controlled environment, validate ROI, and gather patient feedback before full rollout.

  

Dedicated Team Extension

Embed our engineers and clinicians with your team for bespoke development, integration, and post-launch refinement.

  

Turnkey Deployment

We handle everything—from scripting to integration—so you can go live quickly with minimal IT lift.

More Than a Technology Vendor—Your Long-Term Partner

At Cabot, we blend deep healthcare domain knowledge with cutting-edge AI research to deliver solutions that are safe, compliant, and truly patient-centric. Our multidisciplinary team of clinicians, data scientists, and UX experts work hand-in-hand with your staff to ensure seamless adoption and measurable outcomes.

From day one, we commit to:

  1. Listen First: Understand your unique patient population and operational workflows.
  2. Co-Create: Design conversational flows that align with your brand voice and clinical protocols.
  3. Iterate & Improve: Leverage analytics and feedback loops for continuous optimization.

The result is a voice AI agent that feels like an extension of your team—one that enhances care quality while protecting the human touch.

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